Making a Complaint
If you are unhappy about the standard of our service then please send full details of the grounds of your complaint to the IJN Complaints Manger:
By email to: email@example.com
By post to:
IJN Law, Business Lodge, Bury BL9 5BT
Please make the details of the complaint as precise and clear as possible and include the name of the lawyer involved, the actions or failings that form the basis of the complaint and the relevant dates if you have them. Please also send or refer to any documents you feel to be relevant to your complaint.
Our aim is to ensure that you:
- Receive a prompt response and assurance that the matter is being reviewed
- Are satisfied that the complaint has been dealt with seriously
- Are notified as soon as possible of the outcome
What happens then?
Step 1: We will acknowledge receipt of your complaint within 7 days and advise you what will happen next.
Step 2: We will then fully investigate the complaint and will contact you direct.
Step 3: In any event you will be provided with a full response in writing and this response may include a suggestion for the resolution of the complaint.
Our aim is that you will receive the response within 6 weeks of the receipt of the original complaint.
If the response does not resolve your complaint, you can refer it to the Legal Ombudsman, but this must be done within 6 months of our response:
By Post: The Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.
By telephone: 0300 555 0333.
By email: firstname.lastname@example.org